We at Codot Logistics are fully committed to providing the best and most efficient service for our clients. This refund policy is to outline our assurance of transparent terms under which our clients may apply for refunds on any of our services.
Refunds are considered for clients who have experienced any sort of service disruption that was caused by errors or issues from the side of Codot Logistics. The eligibility for the refund will be thoroughly assessed based on the nature of the service as well as any specific contractual terms and conditions.
It is to be noted that any clients seeking a refund should submit a formal request within 7 days of the service date, and also provide a detailed report on the issue, including relevant documentation regarding it. Requests can be sent to our Customer Service team through our website or by email info@codotlogistics.com
Once the request has been received, Codot Logistics will review the submission to verify the eligibility of the request. This assessment process generally takes around 7-8 business days, during this time our team may reach out to you for any clarifications or to gather additional information related to the refund request.
After the verification and the approval of the refund request, the refund will be processed typically within 5 business days, the period can vary depending on the payment method used. Clients will be notified once the refund has been completed. Please note that banking institutions may also influence the processing time.
Kindly note that the refunds do not apply to delays or disruptions caused by factors that are outside the control of Codot Logistics, such as scenarios caused by natural disasters, errors due to information provided by the client, or any regulatory restrictions. Specific contractual agreements may also outline any additional refund limitations based on the nature of services.
Codot Logistics is committed to assisting our clients every step of the way. For further assistance or inquiries regarding the refund process, clients may contact our support team via the Codot Logistics website or directly through email info@codotlogistics.com